Delivery and Returns

How long will delivery take?

Please note that, due to our small team, the previous week’s orders are processed on the following Wednesday.

Where plants are available and ready to ship, you can normally expect your delivery within 2 weeks of placing your order. Some plants are available for preorder, to be shipped only when ready – delivery dates for these plants will be indicated in their description in our shop.

We send a shipping notification email when your order is on the way. If you have not received an order confirmation email, please do check your spam or junk folder as they sometimes end up in there by mistake.  Please mark “orders@dyfiplants.co.uk” as not-junk to ensure you receive all our communications.

We always aim to get orders out as quickly as we can. You can email orders@dyfiplants.co.uk to ask about the status of your order.

Where can we ship to?

We can only send orders to other parts of mainland GB due to strict regulations for the sending of plant materials and sadly we do not have the capacity to fill in phytosanitary certificates. We are sorry that we are unable to ship to Northern Ireland, the EU or elsewhere in the world.

Shipping Costs

Shipping costs will be indicated clearly at checkout and can be calculated when you add items to your basket.

Returns

We do everything possible to make sure your plants and seeds arrive in good condition and go on to produce healthy plants. If you are not happy with your purchase or you have any problem at all, please do tell us right away and we will help to resolve the issue immediately. We value your custom enormously.

We request that customers check their order upon receipt and notify us by email at orders@dyfiplants.co.uk within seven working days if the goods are faulty or damaged.

We do not accept returns or exchanges for our products once they have been planted.

Dependent on the situation, we may ask you to return the item to us for an exchange or refund. We will certainly do everything we can to satisfy a customer who experiences a problem.

Authorised returns must be dispatched to the address below within 14 days of authorisation. Please make sure you include a note with your name, address and order number with any return.

Unfortunately we cannot refund your postage costs when you return an item to us unless the item is faulty or damaged. We recommend that you send your order back to us using a Tracked & Signed service as we cannot be held responsible for any parcel lost during transit to us.